The purchase of a machine is the beginning of success, which is why we remain in constant contact with our clients providing them with technical and service support in every situation.
The guarantee of efficient work is its proper use, so we are at any time at customers’ disposal and support them in the scope of optimizing cutting, maintenance and service technology.
We implement most of the applications in remote form by communication with the customer operator and machines, which definitely affects the quality of maintenance in production companies.
Remote diagnostics of the machine
Constantly improved software and procedures allow us to solve 90% failure and faults remotely. This does not require the arrival of service technicians and technicians. With the help of the machine operator, we will diagnose the problem and solve it on average in an hour and 15 minutes. We only need so much to react. Only that will last on average the machine’s stop at the customer.
Always ready -made away team
Own service fleet and always ready -made away team allows you to efficiently remove failures at the client’s headquarters – at the machine. The average response time and removal of the customer’s failure is 30 hours from the application. Service officers remove the application as soon as possible so that the machine can start work and its stop lasted as short as possible.
SPARE PARTS WAREHOUSE
We have a spare parts warehouse for machines and operating parts for aggregates. Thanks to this, we carry out most orders with shipping the same day. Our advisers provide all information and are available at a dedicated phone number and address – an email to which orders can be placed. All this means that the work of the Stigal cutter can run without unnecessary stops.
Relocations, renovations and current maintenance
The development of the company is often associated with the relocation of the machine for a new hall or in a new place. Our employees will conduct this process quickly and effectively minimizing the parking time to a minimum. The experience we have allows you to provide renovation and ongoing maintenance services while maintaining Stigal’s standards and warranty certification. Thanks to this, we minimize the time of repair in the event of a failure, which realistically translates into parking or relocation costs.
Monitoring, consulting and training
Continuous development of staff and employee rotation forces the improvement and training of new people. We will conduct a certified training, after which the employee is ready for work and knows the service and construction of our plasma cutter. The knowledge we provide will allow him to accurately set the cutting parameters, optimize processing time and safe operation on Stigal plasma machines. Safety and skills minimize the possibility of an accident and expensive errors.percentage of repairs remotely removed
minutes need service to a reaction (average)
need service to come to the client (average)
Service packages
Three service packages with the scope corresponding to the most frequently provided services.
Choose your package and enjoy the calmness of the machine’s trouble -free operation.
