CNC Machine Service and Technical Support
Comprehensive CNC machine service: rapid response, remote diagnostics, and genuine parts—so your fiber laser cutting machine or plasma cutting machine runs without downtime and your production remains fully under control.
95%
We perform repairs remotely—quickly and without downtime1 hour
We usually respond to requests during these hours30 hours
Average service response time from report to arrivalContact our service
Do you have a technical question, need support, or want to report a problem? Choose the method that’s most convenient for you—our support team is here to help.
Call the service department
Need help right away? Call our technical support team—we’ll answer your questions and recommend the best solution right away.
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Would you prefer to contact us in writing? Fill out this short contact form, and our specialists will respond to your inquiry as soon as possible.
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Genuine Consumable Parts
We are committed to 100% compatibility and comprehensive quality control—we offer only genuine OEM spare parts and consumables, selected and tested by our specialists. Thanks to our own warehouse, we ship the most frequently ordered components within 24 hours. This ensures uninterrupted operation and the highest cutting quality you expect.
Minimize the risk of downtime—take proactive measures
A breakdown always happens at the worst possible time—every hour of downtime means losses and added pressure. Proactive maintenance prevents this: regular inspections and the replacement of worn parts keep STIGAL machines in constant working order.
Emergency repairs can be costly—parts, expedited shipping, downtime. Scheduled service helps you avoid unexpected expenses and keep your equipment maintenance budget under control.
Even minor oversights can shorten the life of even the best machine. Regular service protects key components and keeps STIGAL equipment in top working order for years.
Regular maintenance and calibration not only extend the machine’s service life but also ensure consistently high cutting precision—fewer production errors and fewer complaints from your customers.
More Than Just a Service
Regular service isn’t just about safety—it also delivers tangible benefits for your business. See how a service schedule and preventive measures for CNC machines translate into higher production productivity and lower maintenance costs.
Unplanned downtime is one of the most costly scenarios in production. Regular inspections and maintenance allow you to identify wear and potential malfunctions before they turn into breakdowns—you reduce downtime by as much as several dozen percent and maintain production continuity. Instead of putting out fires, you take proactive measures: this results in real savings in both time and money.
Neglected service leads to unstable machine operation—variations in cutting parameters, erratic control, and programming errors. This increases pressure on the operator and the risk of mistakes. A machine kept in good condition ensures predictability, consistent results, and a comfortable working environment—all of which directly translate into production quality.
You don't have to guess when something will break down. A maintenance schedule gives you control over maintenance dates and lets you plan your production around them. You know the costs in advance—parts, downtime, and any repairs—so no “sudden problems” catch you off guard, and production runs smoothly.
STIGAL machines are an investment that will last for years—and like any investment, they require proper care. Regular maintenance, timely replacement of wear parts, and calibration of components prevent serious damage, ensuring that the machine maintains its full performance and precision for longer—and that you continue to reap the benefits.
CNC cutting machines tailored to your needs
Every day, we stay in touch with our partners and keep track of industry developments and the needs related to cutting steel and aluminium. For nearly 20 years, we have been continuously improving our machines, and we view the service of plasma cutting machines and fiber laser cutting machines as part of our commitment to reliability.
“We are very impressed with the quality of STIGAL’s service. Our partnership has gone very well from the very beginning; all of our issues are resolved very quickly—that’s exactly how we’d like to be served by any service provider.”
"The machines work very well, and we haven't had any problems with breakdowns. If the need arises, STIGAL's service department is always available, and all of our service requests to date have been resolved over the phone. Having worked with their cutting machine for three years, I can say that, based on my experience with equipment from other companies, this is the best machine I’ve ever used, and it makes my work—and that of my colleagues—much easier."
The Benefits of Our Service
Our service center responds to requests immediately—on average, within 15 minutes. Thanks to remote diagnostics, we resolve most issues without the need for an on-site visit.
Advanced diagnostic tools and remote access make it possible to resolve as many as 95% of issues remotely—resulting in significantly shorter downtime and lower service costs.
We tailor maintenance schedules to your production needs—giving you predictability, easier budget planning, and a longer service life for your machines.
We have our own warehouse stocked with genuine OEM spare parts, so we ship the most frequently ordered components within 24 hours—repairs don’t have to wait for delivery.
Each customer is assigned a service representative who is familiar with their machines and processes—this ensures faster, more accurate, and more personalized support.
Immediately after installation, we provide operators with training on how to use the machine—resulting in fewer errors and full utilization of the machine’s capabilities.
Choose a package that will improve your machine's reliability and reduce unexpected costs.
- A Comprehensive Overview of the Device
- Replacement of spare parts specified in the manual
- Service cost included during the inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software checks and backups
- Discount on Parts and Service
- A Comprehensive Overview of the Device
- Replacement of spare parts specified in the manual
- Service cost included during the inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software checks and backups
- Discount on Parts and Service
- A Comprehensive Overview of the Device
- Replacement of spare parts specified in the manual
- Service cost included during the inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software checks and backups
- Discount on Parts and Service
In detail
Our Service Package Modules
A routine inspection of the machine, including checks of all systems: drive, electrical, safety, gas, and plasma units.
As part of the inspection, technicians replace the parts specified in the device manual and any worn components.
If, during a comprehensive inspection, technicians detect a module malfunction that can be repaired on-site, they repair the device immediately—the additional time spent on the repair is not billed separately.
Dedicated service support line — machine operators receive assistance with any issue within 15 minutes.
Online Remote Diagnostics Module — Our service technicians remotely determine which device module has failed.
Instant resolution of most issues without an on-site visit — remote repair guided by a qualified technician via video call (WhatsApp/Messenger) or step-by-step instructions supplemented with photos, diagrams, and 2D/3D models.
In case of a failure, you have a backup on hand. During a remote connection, service technicians check the operation of the control application and update the parameter library.
10% discount on all service work and replacement parts (this discount cannot be combined with the discount on wear-and-tear parts).
