Service and technical support
We provide comprehensive technical support, fast response time, remote diagnostics and original parts – all to keep your machine running without downtime and your production under full control.
95%
We carry out repairs remotely - quickly and without downtime15 minutes
in such a time we usually respond to applications30 hours
Average service response from report to arrivalContact our service
Do you have technical questions, need support or want to report a defect? Choose your preferred form of contact – our service team is at your service.
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Need quick help? Contact our technical team by phone – we will answer your questions and offer the best solution.
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Original consumable parts
We ensure 100% compatibility and full quality control – we offer only original OEM replacement parts, carefully selected and tested by our specialists. Thanks to our own warehouse, we ship the most frequently ordered components in 24 hours. This guarantees the continuity of work and the highest quality of cutting you expect.
Minimize the risk of downtime - bet on action ahead of time
Failure always comes at a bad time. Every hour of downtime means not only financial losses, but also stress and pressure. Proactive maintenance helps prevent this – regular health checks and replacement of wear and tear components keep STIGAL equipment up and running.
Sudden repairs can sometimes be costly – parts, express shipping, downtime. Planned maintenance helps you avoid unexpected expenses and better manage your maintenance budget.
Minor negligence shortens the life of even the best machine. Regular service protects key components and keeps STIGAL equipment in full working order for years.
Regular maintenance not only means longer machine life, but also maintaining high cutting precision. By regularly maintaining and calibrating your machine, you minimize the risk of production errors and customer complaints.
More than a service
Regular maintenance not only means safety, but also concrete profits for your company. See how maintenance schedules and preventive measures translate into production efficiency and lower maintenance costs.
Unplanned machine downtime is one of the most costly scenarios in production. With regular inspection and maintenance, wear and tear or potential faults can be detected before breakdowns occur. This approach reduces downtime by up to tens of percent and keeps production running. Instead of reacting to problems, you act in advance - and that's a real time and money saver.
Service negligence often translates into unstable machine operation - deviations in cutting parameters, unintuitive behavior of the control system or errors in program execution. All this increases the pressure on the operator and the risk of mistakes increases. Keeping the machine in good shape means greater predictability, consistency of results and comfort for operators. And this directly affects production quality.
You don't have to guess when something will break. A maintenance schedule gives you full control over maintenance dates and makes it easier to plan production around them. In addition, you know in advance what costs to expect - spare parts, downtime, potential corrective actions. All this means you can plan ahead, you're not surprised by a "sudden problem," and your production runs steadily.
Stigal machines are an investment for years - but like any investment, they require care. Regular maintenance avoids serious damage that can shorten the life of the machine or affect its precision. Replacement of consumable components at the right time, calibration of components and technical supervision keep the machine fully operational for longer and generate profits for many years.
CNC cutting machines according to your needs
We are in daily contact with our partners and keep abreast of industry developments and needs in steel and aluminum cutting. With increasing quality requirements and customer expectations, we have been continuously improving the functionality and safety of our machines over the past 19 years.
"We are very surprised by the quality of STIGAL's service. Our cooperation from the very beginning has been very good, all our problems are solved in a very fast pace and this is how we would like to be served by any service."
"The machines work very well and we have no problem with their breakdowns. If the need arises, STIGAL's service is always available and all of our past requests have been handled by phone. Having worked on their burnisher for three years now, I can say that with my experience with other companies' equipment, this is the best machine I have dealt with and it makes my work and that of other colleagues easier."
Advantages of our service
Our service center provides instant response to customer requests. With remote access to machines, we solve most problems without the need for an on-site visit.
With advanced diagnostic tools and remote access, up to 95% of faults are fixed remotely, significantly reducing downtime and service costs.
We offer customized maintenance schedules to help you better plan your production and budget, and extend the life of your machinery.
We have our own stock of OEM spare parts, which allows for express shipping and minimizes the waiting time for repair.
Each customer is assigned a service supervisor who is familiar with the specifics of their machines and processes, ensuring faster and more efficient support.
We provide thorough training for operators right after the installation of the equipment, which translates into fewer errors and better use of machine capabilities.
Choose a package that will increase machine reliability and reduce unforeseen costs.
- Comprehensive review of the device
- Replacement of spare parts defined in the manual
- Included cost of service during inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software check and backup copy
- Discount on parts and service
- Comprehensive review of the device
- Replacement of spare parts defined in the manual
- Included cost of service during inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software check and backup copy
- Discount on parts and service
- Comprehensive review of the device
- Replacement of spare parts defined in the manual
- Included cost of service during inspection
- Technical Support Hotline
- Online Support
- Assisted Repair
- Periodic software check and backup copy
- Discount on parts and service
Detailed
Our service package modules
Periodic inspection of the cutting machine covering all drive, electrical, safety, and gas systems, as well as plasma power sources.
As part of the inspection service, technicians replace all parts of the machine as defined in the machine's manual, as well as worn parts, if any.
In the event that during a comprehensive technical inspection of the device, our technicians detect a failure in the device module and it is possible to fix it during that visit, the technicians will proceed to repair the device. The cost associated with the additional time spent on the repair will not be charged additionally.
Access to a special dedicated service support line, where machine operators will receive assistance with anything up to 15 minutes.
Online remote device diagnostics module. With this module, our service technicians can remotely diagnose which module of the device has failed.
Instant repair of most malfunctions by the service technician without the need for a stationary visit. Remote repair assisted by a qualified service technician in the form of a tele-video call via Whatsapp/Messenger or specially prepared instructions supplemented with photos, descriptions, diagrams and 2D/3D models.
In case of failure, access to a backup will be at hand. In addition, during a remote connection, our service technicians will perform a function check of the control application and update the parameter library.
Discount of 10% covering all service and service parts (discount does not combine with discount on consumable parts)
